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Competition and Reputation in an Online Marketplace: Evidence from Airbnb
This paper studies how competition affects the role of reputation in encouraging sellers to exert effort. More competition disciplines sellers, but at the same time, it erodes reputational premia. Thi ...
Management Science, 2023
Quality Disclosures and Disappointment: Evidence from the Academy Awards
I study the impact of quality disclosures on buyers' ratings using data from an online recommender system. Disclosures may alter expectations on sellers' quality and affect buyers' rating behavior. In ...
Proceedings of the 22nd ACM Conference on Economics and Computation, Pages 790-791, 2021
The Good, The Bad and The Picky: Reference Dependence and the Reversal of Product Ratings
We study the impact of consumer quality-based self-selection on online reviews. Consumers differ in their expertise, which has two effects. First, expertise is instrumental to choice: Experts purchase ...
Proceedings of the 24th ACM Conference on Economics and Computation, Pages 297, 2023